Total Industrial Support, located at Rafaëlweg 18a, 6114 BZ Susteren, is responsible for processing personal data as stated in this privacy statement.

Contact details: Total Industrial Support B.V. Rafaëlweg 18a, 6114 BZ Susteren +31 (0)46 449 5500 Lei Ubachs is the Data Protection Officer of Total Industrial Support. He can be reached at info@totalis.nl.

Personal data that we process Total Industrial Support processes your personal data because you use our services and/or because you provide the data to us yourself.

Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address

Special and/or sensitive personal data that we process Our website and/or service does not intend to collect data about website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore encourage parents to be involved in their children’s online activities to prevent data being collected about children without parental consent. If you believe that we have collected personal information about a minor without that permission, please contact us at info@totalis.nl and we will delete that information.

For what purpose and on which basis do we process personal data? Total Industrial Support processes your personal data for the following purposes:

• To be able to call you or send you an email if this is necessary for us to carry out our services
• To inform you of changes to our services and products
• To deliver goods and services to you
• Total Industrial Support also processes personal data if we are legally obliged to do so, such as data we need for our tax returns.

Automated decision-making Total Industrial Support does not make decisions about issues that can (significantly) affect people based on automated processing. These are decisions made by computer programmes or systems, without a human being (e.g. an employee of Total Industrial Support) being involved.

How long we retain personal data Total Industrial Support does not save your personal data longer than strictly necessary to realise the purposes for which your data is collected.

Sharing personal data with third parties Total Industrial Support only provides personal data to third parties when this is necessary for the execution of our agreement with you or to meet a legal obligation.

Cookies, or similar techniques, we use Total Industrial Support only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and remember, for example, your preference settings. It also allows us to optimise our website. You can opt out of cookies by setting your internet browser to no longer save cookies. In addition, you can also delete any information previously saved through your browser settings.

Access, correct or delete data You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent for data processing or to object to the processing of your personal data by Total Industrial Support and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organisation named by you.

You can send a request to access, correct, delete, or transfer your personal data or a request to withdraw your consent or to object to the processing of your personal data to info@totalis.nl.

To ensure that the request for access was made by you, we ask that you send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (Machine Readable Zone, the strip of numbers at the bottom of the passport), passport number and Citizen’s Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Total Industrial Support would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. You can do so at the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we protect personal data Total Industrial Support takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@totalis.nl.

Version 1, 19 November 2019